Privacy Policy
Your Privacy Matters to Us
Welcome to AndMart Rwanda (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our platform.
1. About AndMart
Important: We Are a Bridge, Not a Store
AndMart operates as a digital bridge platform connecting students, staff, and campus community members with verified local vendors and service providers. We do not own, stock, or sell products directly. We facilitate transactions between you and third-party vendors.
Our services include:
- Connecting customers with local verified suppliers for product orders
- Facilitating service bookings (passport applications, laptop maintenance, driving license code booking, Irembo services, professional growth services)
- Coordinating delivery and pickup logistics
- Providing consultation services for laptop purchases and maintenance
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Create an account: Name, email address, phone number, university affiliation
- Place an order: Delivery address, district, pickup point preference, contact details
- Use our services: Service type requested, appointment details, specifications
- Contact us: Messages, feedback, inquiries, support requests
- Apply for student ambassador program: Academic information, resume, references
- Vendors and suppliers: Order fulfillment status, product availability, delivery updates
- Payment processors: Payment confirmation, transaction details (we do not store full payment card details)
- Social media platforms: If you connect your account or contact us via social media
- Service providers: Status updates for services like passport applications or laptop repairs
- Forwarding your order to appropriate verified vendors
- Coordinating product delivery or pickup arrangements
- Facilitating service appointments and bookings
- Communicating order status and updates
- Processing payments through secure third-party processors
- Creating and managing your account
- Providing customer support and responding to inquiries
- Sending important updates about orders, services, and platform changes
- Verifying your identity and preventing fraud
- Improving our platform functionality and user experience
- Sending promotional offers, discounts, and special deals
- Sharing educational content and professional growth opportunities
- Announcing new services, products, or vendors
- Loyalty program updates and rewards
- For order fulfillment: We share your name, contact details, delivery address, district, and product specifications with the vendor fulfilling your order
- For service delivery: We share relevant information with service providers (e.g., laptop technicians, Irembo service agents)
- Vendor verification: All vendors are verified for quality, trustworthiness, and legal operation before we work with them
- Name, phone number, delivery address, and pickup point for successful delivery coordination
- Delivery partners are contractually obligated to protect your information
- We use secure third-party payment processors to handle transactions
- We do not store your full credit card or mobile money details on our servers
- Payment information is encrypted and processed according to PCI-DSS standards
- Hosting and server management companies
- Email and SMS communication services
- Analytics and data analysis providers
- Customer support tools and platforms
2.3 Information from Third Parties
We may receive information about you from:
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 Order Processing & Service Delivery
3.2 Platform Operations
3.3 Marketing & Communications (With Your Consent)
Note: You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
4. How We Share Your Information
We Never Sell Your Personal Information
AndMart Rwanda does not sell, rent, or trade your personal information to third parties for their marketing purposes.
We share your information only in the following circumstances: